=== 1. PRIVACY POLICY ===
1.1 Introduction
This Privacy Policy explains how Kanohost Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our services or visit our website. By using our services, you agree to the practices described here.
1.2 Information We Collect
Personal Information: Name, email, phone, billing address, payment info.
Account Information: Username, password, account preferences.
Technical Information: IP address, browser, device, OS, access times, pages visited.
Usage Information: Data usage, bandwidth, service interactions.
1.3 How We Use Your Information
We use your information to:
Provide, maintain, and improve our services.
Communicate service updates, billing notices, and promotions.
Prevent fraud, abuse, or illegal activity.
Comply with legal obligations.
1.4 Sharing Your Information
We do not sell or rent your data.
May share with service providers, legal authorities, or during business transfers.
1.5 Data Retention
Data is retained as long as necessary or as required by law.
Expired accounts may have data deleted within 30 days.
1.6 Data Security
We implement technical and administrative measures to protect data.
Users must keep credentials confidential.
Absolute security is not guaranteed; inherent risks exist.
1.7 Cookies & Tracking
Used to improve website performance.
Users may disable cookies, but some features may be affected.
1.8 Your Rights
Access, correct, or delete personal information.
Opt out of marketing communications.
Contact: abuse@kanohost.com
1.9 Updates to Policy
Continued use of services implies acceptance of updated policies.
=== 2. REFUND POLICY ===
2.1 General Policy
Refunds are available only when explicitly stated. Requests must be submitted via support ticket.
2.2 Hosting Services
7-Day Money-Back Guarantee: Full refund if cancelled within 7 days of activation.
Excludes domains, SSL, VPS, and add-ons.
2.3 Domain Registration & Renewal
No refunds for successfully registered or renewed domains.
Refund may be issued only if registration fails.
2.4 Other Services
Refund eligibility depends on service-specific policies.
Add-ons, software licenses, and premium support may not be refundable.
2.5 How to Request a Refund
Submit a support ticket with reason.
Confirm cancellation after support response; otherwise, invalid.
=== 3. SERVICE LEVEL AGREEMENT (SLA) ===
3.1 Uptime Guarantee
99.9% monthly uptime for shared hosting and VPS.
Scheduled maintenance notified 48 hours in advance.
3.2 Support Response Times
| Issue Severity | Response Time (via Ticket) |
|---|---|
| Critical | 2 hours |
| High | 4 hours |
| Medium | 12 hours |
| Low | 24 hours |
3.3 Backups
Weekly automated backups provided for shared hosting.
Users must maintain their own critical backups.
3.4 Credits for Downtime
Credits applied pro-rata to next billing cycle.
Requests must be made within 30 days.
3.5 Exclusions
SLA does not cover downtime caused by:
Customer actions or misconfiguration.
Force Majeure events.
Scheduled maintenance or third-party failures.